Organizer Agreement

1. Scope and Appointment

Reyze provides software, checkout, payment facilitation, and related administrative tools to event organisers. By using organiser-facing features, you appoint Põhivõrgustik OÜ to provide those services in connection with ticket sales that occur between you and your buyers. This Agreement supplements the general Terms of Service and applies specifically to Organisers.

2. Merchant of Record and Event Responsibility

Reyze operates strictly as a Software-as-a-Service (SaaS) platform and technology provider. The Platform is not a payment service provider, an acquiring bank, a marketplace, or a merchant of record. The Event Organizer is the sole Merchant of Record (MoR), the legal seller of the tickets, and the sole contracting party with the Ticket Buyer. The Platform assumes no principal or performance liability for any event. As between you and the Platform, you are and remain at all times the seller, intended merchant of record, principal, and contracting party for your events, tickets, and any related goods or services. You are solely responsible for creating, advertising, pricing, supplying, postponing, cancelling, and delivering your events, and for handling all buyer claims relating to the event itself. Nothing in this Agreement makes the Platform the seller, principal, venue operator, promoter, or organiser of your event, except to the extent mandatory law provides otherwise.

3. Ownership of Funds and Platform Fees

All gross ticket sale proceeds, excluding the Platform's own fees and taxes due on those fees, belong beneficially to you and are processed for your benefit. Reyze earns a platform fee of €0.30 per paid ticket. Stripe separately charges its own payment processing fees to you under your direct relationship with Stripe and according to Stripe's pricing and policies. Reyze fees may be deducted at the point of transaction using Stripe application fees or collected by another clearly disclosed method. Any invoice or monthly statement issued by Reyze covers Reyze's own fees only and does not replace or restate Stripe's separate fee reporting. The Platform does not acquire beneficial ownership of your ticket proceeds and handles settlement through Stripe Connect Standard or any successor payout provider.

4. Taxes and Invoicing

You are solely responsible for determining whether VAT, sales tax, amusement tax, local levies, withholding obligations, or any other taxes apply to your events and ticket sales; for calculating and collecting those taxes on the gross sale amount; for issuing any legally required receipts or invoices; and for reporting and remitting those taxes to the competent authorities. The Platform is responsible only for taxes imposed on the Platform's own proprietary service fees or revenue.

5. Stripe Connect Onboarding, KYC, and Billing Profile

You must complete Stripe Connect Standard onboarding and provide accurate, complete, and current information requested by Stripe for payments, verification, and payouts. Separately, you must maintain an accurate billing and tax profile with the Platform, including your legal or business name, registered address, country, registration or tax identification number, VAT number where applicable, and any related information requested by the Platform or a competent authority. You authorise the Platform to collect, verify, retain, use, and disclose this billing and tax profile information to issue invoices for Reyze platform fees and comply with accounting obligations.

6. Refunds, Chargebacks, Fraud, and Recovery

You are solely responsible for all refunds, returns, chargebacks, card scheme disputes, fraudulent transactions, event cancellations, and buyer compensation claims arising from your event or ticket sales. Because third-party payment processors (Stripe) do not generally return payment processing fees upon transaction reversals or refunds, the Organiser (as the sole Merchant of Record) is entirely responsible for financing this difference to ensure the Ticket Buyer receives any required refund amount. Reyze's own €0.30 per paid ticket fee may also remain non-refundable unless mandatory law requires otherwise. If the Platform, Stripe, or any payment or banking partner is debited, charged, fined, or otherwise incurs any loss, fee, reserve, reversal, or cost related to your transactions, you authorise the Platform to recover those amounts by offset, reserve, transfer reversal, debit from your connected Stripe account, debit from your external bank account where authorised and legally permitted, withholding future payouts, or any other lawful means. You must maintain sufficient funds to cover these obligations.

7. Compliance and Cooperation

• -You will comply with all laws applicable to your events, advertising, consumer rights, health and safety, sanctions, anti-money laundering, tax, and data protection.
• -You will maintain all permits, licences, consents, and insurance required for your events.
• -You will promptly provide information reasonably requested to investigate disputes, fraud, refunds, regulatory inquiries, or tax obligations.
• -You will indemnify and hold the Platform harmless from claims, liabilities, penalties, taxes, and costs arising out of your events, tax non-compliance, inaccurate onboarding data, or breach of this Agreement.

8. Payouts, Reserves, and Suspension

Payout timing, payout methods, and bank account details are managed through your connected Stripe account and remain subject to Stripe processing, reserves, compliance checks, disputes, refunds, and other lawful holds. The Platform may suspend access or restrict transactions where reasonably necessary for fraud prevention, refunds, chargebacks, legal compliance, payment processor requirements, or risk management.

9. Promotional Use of Public Content

You grant the Platform a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, resize, crop, and distribute public-facing organisation and event content that you provide through the Platform, including organisation names, logos, images, descriptions, event names, event images, event descriptions, dates, locations, and public ticket information, for the purpose of operating, marketing, and promoting Reyze, your organisation, and your events. This includes displaying your organisation, events, and related public content on the Reyze frontpage, event discovery pages, newsletters, social media, advertising, and other promotional materials. This licence does not apply to private billing, tax, banking, Stripe onboarding, compliance, attendee, or non-public account data. You confirm that you have the rights and permissions needed for this use, including any rights in images, logos, names, trademarks, and likenesses. Promotional use by the Platform does not make Reyze the organiser, promoter, seller, merchant of record, or principal for your event.

10. Contact

• -Põhivõrgustik OÜ
• -Registry Code: 17435133
• -VAT: EE102978425
• -Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145
• -Email: support@reyze.app

11. Appendix: Data Processing Addendum (GDPR Article 28)

This Addendum applies where the Platform processes Personal Data of Ticket Buyers on behalf of the Organizer as a Data Processor.

• -Scope: Processing is limited to ticket registration, secure checkout transmission, digital ticket delivery, and attendee lists.
• -Obligations: The Platform will process personal data only on documented instructions from the Organizer; ensure platform personnel are bound by confidentiality; implement technical and organizational security measures; assist the Organizer in responding to data subjects exercising their GDPR rights; and delete or return all personal data upon termination of the account, subject to mandatory statutory retention laws (e.g., 7 years under the Estonian Accounting Act).
• -Sub-processors: The Organizer authorizes the Platform to engage payment, cloud hosting, authentication, analytics, and transactional email delivery providers as sub-processors under equivalent data protection terms where needed to provide the services described in this Agreement.