Organizer Agreement

1. Scope and Appointment

Reyze provides software, checkout, payment facilitation, and related administrative tools to event organisers. By using organiser-facing features, you appoint Põhivõrgustik OÜ to provide those services in connection with ticket sales that occur between you and your buyers. This Agreement supplements the general Terms of Service and applies specifically to Organisers.

2. Merchant of Record and Event Responsibility

Reyze operates strictly as a Software-as-a-Service (SaaS) platform and technology provider. The Platform is not a payment service provider, an acquiring bank, a marketplace, or a merchant of record. The Event Organizer is the sole Merchant of Record (MoR), the legal seller of the tickets, and the sole contracting party with the Ticket Buyer. The Platform assumes no principal or performance liability for any event. As between you and the Platform, you are and remain at all times the seller, intended merchant of record, principal, and contracting party for your events, tickets, and any related goods or services. You are solely responsible for creating, advertising, pricing, supplying, postponing, cancelling, and delivering your events, and for handling all buyer claims relating to the event itself. Nothing in this Agreement makes the Platform the seller, principal, venue operator, promoter, or organiser of your event, except to the extent mandatory law provides otherwise.

3. Ownership of Funds and Platform Fees

All gross ticket sale proceeds, excluding the Platform's own fees and taxes due on those fees, belong beneficially to you and are processed for your benefit. The Platform earns a service fee of 3.5% plus a €1.00 fixed fee per paid ticket, together with any other fees expressly disclosed to you. The Platform's SaaS service fee (3.5% + €1.00 per paid ticket) is automatically split and deducted by Stripe Connect at the point of transaction from the gross ticket sales. The consolidated invoice sent to Organizers at the end of the month serves strictly as a tax invoice/statement documenting the SaaS service fees already captured during that billing cycle, not an open balance invoice requiring secondary payment. The Platform does not acquire beneficial ownership of your ticket proceeds and handles settlement through Stripe Connect or any successor payout provider.

4. Taxes and Invoicing

You are solely responsible for determining whether VAT, sales tax, amusement tax, local levies, withholding obligations, or any other taxes apply to your events and ticket sales; for calculating and collecting those taxes on the gross sale amount; for issuing any legally required receipts or invoices; and for reporting and remitting those taxes to the competent authorities. The Platform is responsible only for taxes imposed on the Platform's own proprietary service fees or revenue.

5. Stripe Connect Onboarding, KYC, and DAC7

You must complete Stripe Connect onboarding and provide accurate, complete, and current legal, business, banking, and tax information, including any VAT number, taxpayer identification number, beneficial ownership details, and documents requested by Stripe or the Platform. You authorise the Platform to use and share this information with Stripe and relevant authorities to enable payouts, conduct KYC/AML checks, prevent fraud, and comply with legal obligations. You acknowledge that the Platform may be required under Council Directive (EU) 2021/514 (DAC7), local implementing law, and similar regimes to report your identity, tax information, transaction volumes, refunds, and earnings to tax authorities, and you consent to that reporting and related disclosures to the extent permitted or required by law.

6. Refunds, Chargebacks, Fraud, and Recovery

You are solely responsible for all refunds, returns, chargebacks, card scheme disputes, fraudulent transactions, event cancellations, and buyer compensation claims arising from your event or ticket sales. Because third-party payment processors (Stripe) do not return credit card processing fees upon transaction reversals or refunds, the Organizer (as the sole Merchant of Record) is entirely responsible for financing this difference to ensure the Ticket Buyer receives their mandatory refund amount. The Platform will automatically debit these unreturned processing costs from the Organizer's connected Stripe account or deduct them from future ticket sales. If the Platform, Stripe, or any payment or banking partner is debited, charged, fined, or otherwise incurs any loss, fee, reserve, reversal, or cost related to your transactions, you authorise the Platform to recover those amounts by offset, reserve, transfer reversal, debit from your connected Stripe account, debit from your external bank account where authorised and legally permitted, withholding future payouts, or any other lawful means. You must maintain sufficient funds to cover these obligations.

7. Compliance and Cooperation

• -You will comply with all laws applicable to your events, advertising, consumer rights, health and safety, sanctions, anti-money laundering, tax, and data protection.
• -You will maintain all permits, licences, consents, and insurance required for your events.
• -You will promptly provide information reasonably requested to investigate disputes, fraud, refunds, regulatory inquiries, or tax reporting obligations.
• -You will indemnify and hold the Platform harmless from claims, liabilities, penalties, taxes, and costs arising out of your events, tax non-compliance, inaccurate onboarding data, or breach of this Agreement.

8. Payout Delays, Reserves, and Suspension

The Platform may delay payouts, apply reserves, suspend access, or restrict transactions where reasonably necessary for fraud prevention, refunds, chargebacks, legal compliance, payment processor requirements, or risk management. Ordinary payouts are targeted within 3 business days after the scheduled end of the event, but may be delayed where required by Stripe, law, or a legitimate platform risk assessment.

9. Contact

• -Põhivõrgustik OÜ
• -Registry Code: 17435133
• -VAT: EE102978425
• -Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145
• -Email: support@reyze.app

10. Appendix: Data Processing Addendum (GDPR Article 28)

This Addendum applies where the Platform processes Personal Data of Ticket Buyers on behalf of the Organizer as a Data Processor.

• -Scope: Processing is limited to ticket registration, secure checkout transmission, digital ticket delivery, and attendee lists.
• -Obligations: The Platform will process personal data only on documented instructions from the Organizer; ensure platform personnel are bound by confidentiality; implement technical and organizational security measures; assist the Organizer in responding to data subjects exercising their GDPR rights; and delete or return all personal data upon termination of the account, subject to mandatory statutory retention laws (e.g., 7 years under the Estonian Accounting Act).
• -Sub-processors: The Organizer authorizes the Platform to engage payment, cloud hosting, authentication, analytics, and transactional email delivery providers as sub-processors under equivalent data protection terms where needed to provide the services described in this Agreement.