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Terms of Service

Last updated: April 9, 2026

These Terms govern your use of Reyze.app, including creating events, purchasing tickets, and managing organizations. Please read them carefully before using the Platform.

1. Acceptance of Terms

By accessing or using Reyze (the "Platform"), operated by Põhivõrgustik OÜ, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform. We may update these Terms from time to time; continued use of the Platform after changes constitutes acceptance. By completing a ticket purchase on the Platform, you additionally confirm your acceptance of these Terms at the point of sale.

2. Role of the Platform

Reyze provides a technical infrastructure (the "Service") for the sale of event tickets. Põhivõrgustik OÜ acts as a self-employed commercial intermediary ("Agent") with continuing authority to negotiate and conclude ticket sale transactions in the name and on behalf of the Event Organiser ("Principal"), consistent with the role of a commercial agent under EU Commercial Agents Directive 86/653/EEC and its transposition in Estonian law. The Platform acts as agent exclusively on behalf of the Event Organiser. The Platform does not act as agent for, or represent, Ticket Buyers in any capacity — Buyers deal directly with the Organiser through the Platform as the Organiser's agent. The contract for the purchase of a ticket is concluded directly between the Ticket Buyer and the Event Organiser. We are not the organiser of the events and are not responsible for their content or delivery.

3. Accounts

  • -You are responsible for maintaining the confidentiality of your account credentials
  • -You must provide accurate, current, and complete information when registering
  • -You may not share your account or allow others to access it on your behalf
  • -You are responsible for all activity that occurs under your account
  • -Notify us immediately at support@reyze.app if you suspect unauthorized access

4. Event Creator Terms

Creating Events

Event creators (Organisers) are solely responsible for the accuracy of event information. By creating an event, you appoint the Platform as your commercial agent with continuing authority to negotiate and conclude individual ticket sale transactions, collect payment proceeds, and transmit them to you on your behalf, in accordance with EU Commercial Agents Directive 86/653/EEC.

Fees

The Platform charges a service fee of 3.5 on the total payout amount. This fee covers the use of the platform and payment mediation costs. Fees are deducted automatically from the total ticket sales before payout. All prices on the Platform are displayed in Euros (€). Service fees are deducted from Organiser payouts and are not added on top of Buyer-facing ticket prices.

Payouts

Payouts of collected funds (minus service fees) will be transferred to the Organiser's verified bank account within 3 business days after the scheduled end of the event.

Refunds & Cancellations

Organisers set their own refund policies. In the event of a cancellation, the Organiser is legally responsible for refunding the Ticket Buyers. The Platform's service fee is non-refundable as it covers the mediation services already provided.

Nature of Collected Funds

All payment proceeds received by the Platform from Ticket Buyers are collected by the Platform acting exclusively as the commercial agent of, and on behalf of, the Event Organiser. Such funds belong to the Event Organiser from the moment of successful payment authorisation and are held by the Platform solely for the purpose of onward transmission to the Organiser, net of the agreed service fee. The Platform holds no beneficial ownership interest in the collected funds at any time.

Negotiated Terms

Organisers who expect to process a significant volume of transactions, or who have specific commercial requirements, may contact us at support@reyze.app to discuss tailored arrangements, including negotiated service fee rates or payout schedules. We will consider such requests on a case-by-case basis. Standard terms apply unless a separate written agreement is concluded.

5. Ticket Buyer Terms

  • -Tickets are delivered electronically via email immediately after successful payment. Average order completion time: under 5 minutes (digital delivery).
  • -All payments are processed in Euros (€)
  • -Refunds are subject to the event Organiser's stated policy
  • -By purchasing, you agree to the processing of your payment via Montonio Finance UAB.
  • -The Platform is not liable for changes, delays, or cancellations made by Organisers
  • -If you do not receive your ticket within 15 minutes of payment, please check your spam folder. If still not received, contact us at support@reyze.app for a resend.
  • -All ticket prices displayed on the Platform are set by the Event Organiser. The Platform deducts its service fee from the Organiser's payout — no additional fees are charged to Ticket Buyers on top of the ticket price set by the Organiser. VAT applicability on ticket prices is determined by the Event Organiser's own tax status.

6. Prohibited Conduct

You may not use the Platform to:

  • -Violate any laws of the Republic of Estonia or your local jurisdiction
  • -Create events promoting illegal activities, violence, or hate speech
  • -Commit fraud or misrepresent event details
  • -Scrape, crawl, or systematically extract data from the Platform

7. Disclaimers & Limitation of Liability

The Platform is provided "as is". To the maximum extent permitted by law, Põhivõrgustik OÜ shall not be liable for any indirect or consequential damages. Our total liability to any Organiser is limited to the service fees paid by that Organiser to us in the 12 months preceding the claim. Our total liability to any Ticket Buyer is limited to the face value of the ticket(s) at issue.

8. Governing Law

These Terms are governed by the laws of the Republic of Estonia. Any disputes arising from these Terms shall be resolved in the Harju County Court in Tallinn.

10. Platform Changes

We reserve the right to change the Platform's features, service fee rates, payout timing, and these Terms at any time and without prior notice. Ticket prices are set exclusively by the Event Organiser and are not subject to unilateral change by the Platform. Changes to these Terms take effect immediately upon publication. This reservation does not affect the terms of any ticket purchase already completed — once a payment is confirmed, the price and entitlement agreed at that moment are binding.

11. Payment Processing

Online bank card payments are executed via the Barion system. The merchant does not get and store any payment data (such as bank card, bank account, or digital wallet details). Barion Payment Inc., the provider of this service, is an institution under the authority of the Central Bank of Hungary, its license number is: H-EN-I-1064/2013.

9. Contact Information

For questions about these Terms, please contact us at:

  • -Põhivõrgustik OÜ
  • -Registry Code: 17435133
  • -VAT: EE000000000
  • -Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145
  • -Email: support@reyze.app