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Reyze

Legal

Privacy Policy

Last updated: March 1, 2025

This Privacy Policy explains how Reyze.app collects, uses, and protects your personal data when you use our platform. Please read it carefully.

1. Who We Are

Reyze.app ("Reyze", "we", "us", or "our") is an event ticketing and management platform accessible at reyze.app.

For questions about this policy, visit our help page.

2. Data We Collect

Account Information

When you create an account, we collect your name, email address, and password (stored as a secure hash). If you sign in with Google, we receive your Google profile information.

Event & Organization Data

If you create events or organizations, we collect event details, ticket types, pricing, and any content you upload (descriptions, images).

Payment Information

We use Stripe to process payments. We do not store full card numbers or sensitive payment credentials. Stripe handles payment data under their own privacy policy. We store transaction references, amounts, and payout records.

Usage & Analytics Data

We use PostHog to collect anonymized usage analytics such as page views, feature interactions, and session data to improve our platform. This data is processed in the EU.

Device & Technical Data

We automatically collect IP addresses, browser type, device identifiers, and log data when you interact with our services.

Communications

When you contact us or submit a help request, we retain the content of your messages.

3. How We Use Your Data

  • –Provide, operate, and improve the Reyze platform
  • –Process ticket purchases and event payouts
  • –Send transactional emails (ticket confirmations, payout notices)
  • –Send marketing communications (with your consent or where permitted by law)
  • –Detect and prevent fraud, abuse, and security incidents
  • –Comply with legal obligations
  • –Respond to support inquiries
  • –Conduct analytics and product development

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• **Contract performance** — processing necessary to provide our services to you

• **Legitimate interests** — fraud prevention, security, and platform improvements

• **Legal obligation** — compliance with applicable laws

• **Consent** — marketing emails and optional analytics (you may withdraw at any time)

5. Data Sharing

We do not sell your personal data. We share data with third parties only as described below:

  • –Stripe — payment processing and identity verification
  • –Supabase — database and authentication infrastructure
  • –PostHog — product analytics (data processed in the EU)
  • –Resend — transactional and marketing email delivery
  • –Mapbox / Radar — location and mapping services for event venues
  • –Legal authorities — when required by law, court order, or to protect rights

6. Data Retention

We retain your account data for as long as your account is active. After account deletion, we may retain certain records for up to 7 years to comply with financial regulations and legal obligations. Analytics data is retained in aggregated form.

7. International Transfers

Reyze operates globally. Your data may be transferred to and processed in countries outside your country of residence, including the United States and the European Union. Where required, we rely on Standard Contractual Clauses (SCCs) or other approved transfer mechanisms to safeguard your data.

8. Your Rights (GDPR)

If you are located in the EEA, you have the following rights regarding your personal data:

  • –Access — request a copy of the data we hold about you
  • –Rectification — request correction of inaccurate data
  • –Erasure — request deletion of your data where no longer necessary
  • –Restriction — request we limit processing of your data
  • –Portability — receive your data in a structured, machine-readable format
  • –Objection — object to processing based on legitimate interests
  • –Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, reach out through our help page. We will respond within 30 days.

9. Your Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

  • –Right to Know — request disclosure of categories and specific pieces of personal information we collect
  • –Right to Delete — request deletion of personal information we have collected
  • –Right to Opt-Out — we do not sell personal information; no opt-out required
  • –Right to Non-Discrimination — we will not discriminate against you for exercising your rights

To submit a CCPA request, use the in-app account deletion flow or reach out through our help page.

10. Cookies

We use cookies and similar technologies for authentication, security, and analytics. You can control cookie settings through your browser. Disabling cookies may affect the functionality of the platform.

11. Children's Privacy

Reyze is not directed to children under 16. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately through our help page.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notice. The updated policy will be effective upon posting.

13. Contact

If you have questions, complaints, or requests regarding this policy, visit our help page at reyze.app/help.